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    Merchandise must be returned within 30 days of Delivery.
    Merchandise must be unworn and unwashed.
    Any merchandise purchased at clearance price are non-refundable.
    Gift cards are non-returnable and non-refundable.



    Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method ( i.e. credit card, Paypal, Amazon Payment ) will require a handling & processing fee of $2.99, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.

    • Please contact our Returns and Exchanges Department by email before sending any returns. make sure to include your order number in the subject line.
    • We will not accept any packages sent without authorization, any shipments received that have not been authorized for return will be refused/shipped back.
    • Please make sure that you have carefully reviewed your order ( i.e. Sizes, colors, quantity ) prior to finalizing your purchase.



    Refunds will be processed within approximately 1 to 3 business days after we receive and inspect your return.
    Original shipping charges are non-refundable.
    Import duties/taxes and customs fees are non-refundable.
    Few refunds are subject to a $2.99 processing & handling fee, which will be deducted from your refund amount if necessary.



    Store Credit can only be used online at
    Store Credit cannot be transferred to another person or account.
    Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
    Store Credit may be used to purchase gift cards to our store.
    Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
    Store credit never expires.
    Store credit is provided in U.S. Dollars.
    Your use of the Store Credit constitutes your agreement to our Terms.
    To view your Store Credit balance, log into your XtraFly account. Your Store Credit balance will be displayed on the “My Account” page.
    For more information about Store Credit, please contact Customer Support.