Get FREE SHIPPING on All Domestic Orders. No Minimums. Hooray!
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    MOST COMMON

    • HOW DO YOUR SIZES RUN?

    • If you haven't seen our size charts page, take a look here ( Size Guide ). It’s very helpful.

    • HOW DO I KNOW WHAT SIZE SHIRT TO ORDER?

    • Each product page has a link to it’s specific related sizing chart. Refer to these charts and any special instructions given per product.

    • HOW CAN I TRACK MY ORDER?

    • Once your package has shipped, we will send you an automated email containing all the information needed to track your package. You can also click here ( Tracking ) to track your package.

    • I DO NOT LIVE IN THE U.S.A CAN I STILL ORDER FROM YOUR WEBSITE?

    • YES. We do ship International to all countries without any restrictions, and you don’t need a U.S. credit card or a U.S. Billing address.

    ORDER STATUS

    • WHEN WILL MY ORDER ARRIVE?

    • All orders are processed and shipped in 1 Business Day. Estimated Delivery for orders in the contiguous US takes 1-5 Business Days depending on the shipping option selected during your checkout. For more details on all estimated delivery times please click here for Domestic and Canada Shipping, and you can click here for International Shipping.

    • WHERE IS MY PACKAGE?

    • Once we ship your order we will send you automated emails in the following order, package shipped, package on truck for delivery, package has been delivered. If your package says delivered and you still can’t find it, we strongly advise you first contact your local delivery mail person with your tracking number, as well as contacting your local post office/FedEx. If you still can’t locate your package, please don’t hesitate to contact us. **For International packages shipped via USPS your tracking number will mostly update while your package is still in the U.S.A. and as soon as it arrives to your specific country.

    TRACKING

    • HOW CAN I TRACK MY ORDER?

    • Once your package has shipped, we will send you an automated email containing all the information needed to track your package. you can also click here to track your package.

    • HOW CAN I TRACK MY RETURN?

    • Please follow up with the carrier you elected to use to ship your product back to our warehouse. Also please make sure to provide us your return tracking number, so we can notify you once we receive your returned order.

    REFUNDS & EXCHANGES

    • WHAT IS YOUR RETRUN POLICY?

    • We offer a satisfaction guarantee. Our return policy is 30 days from the date of your delivery purchase. Items shipped back should be in the same condition you received it, with tags attached.

    • HOW DO I RETURN/EXCHANGE MY ITEMS?

    • CLICK HERE for instructions on returning/exchanging your items.

    • HOW LONG WILL IT TAKE TO PROCESS MY REFUND/EXCHANGE?

    • Refunds will be processed within approximately 1 to 3 business days after we receive and inspect your return. Exchange will be processed within approximately 1 to 3 business days after we receive your package.

    ORDERING & PAYMENT

    • WHY CAN’T I CHECKOUT?

    • If you're having trouble checking out please make sure your billing information is the same as what your bank has on file. If it doesn't match the order might not go through.

    • HOW CAN I UPDATE/CHANGE MY ORDER AFTER I PLACED IT?

    • Once the Place Secure Order button has been clicked, we can no longer modify your order. For customer convenience, we advise during the last step of checkout that you review your order for accuracy ( Sizes, Colors, Quantity ) as no changes can be made once the order has been placed.

    • DO YOU CHARGE SALES TAX?

    • We only charge local sales tax to residents in California state which is 9.50%.

    • WHAT PAYMENT METHODS CAN I USE?

    • We accept all forms of payment including any major credit cards: AMERICAN EXPRESS,VISA, MASTER CARD, DISCOVER, APPLE PAY, AMAZON PAYMENTS, PAYPAL, JCB, and DINER’S CLUB.

    • CAN I USE MULTIPLE PAYMENT METHODS?

    • Yes! You can combine one credit card or Paypal and up to 1 XtraFly eGift Card on any single order.

    SHIPPING

    • WHAT ARE MY SHIPPING OPTIONS?

    • We offer 1 Day, 2 Day, 3 Day, Expedited or Standard Shipping. For more information on your specific region options please click here.

    • WHEN WILL MY ORDER SHIP?

    • If you selected Standard shipping, most orders will ship the same business day if ordered by 11:30AM Pacific. Packages will be delivered by USPS or FedEx. If you selected Expedited shipping, most orders will ship the same business day if ordered by 11:30AM Pacific. Packages will be delivered by USPS or FedEx. If you selected 2nd Day shipping, most orders will ship the same business day if ordered by 9:00AM Pacific. Packages will be delivered mostly by FedEx or in rare cases by USPS. If you selected 1 Day shipping, most orders will ship the same business day if ordered by 8:00AM Pacific. Packages will be delivered mostly by FedEx or in rare cases by USPS. *We ship Monday through Saturday, excluding holidays. Orders shipped Expedited, 3rd Day, 2nd Day and 1 Day might not be delivered on weekends or holidays. Orders shipped FedEx might not be delivered on weekends or holidays. Varies by location.

    • DO YOU OFFER AN ON-TIME SHIPPING GUARANTEE?

    • Yes, XtraFly offers an on-time shipping guarantee. After processing and shipping, if your domestic order is not delivered within the specified delivery date as found on the shipping policy page, XtraFly will refund the shipping cost upon request. The refund will be issued as a store credit in the form of an eGiftcard emailed to you unless you request to credit it to the same method of payment that you used for the initial purchase. The on-time delivery guarantee does not apply to shipments to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO military addresses, and orders shipping internationally.

    • DO YOU OFFER FREE SHIPPING?

    • Yes we do offer free shipping on all domestic orders. No minimums. Hooray!

    • HOW MUCH DOES SHIPPING COST?

    • It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button.

    PROMOTIONS & GIFTS

    • HOW CAN I UNSUBSCRIBE FROM EMAILS?

    • We’re sorry to see you go! To unsubscribe, please send an email to removeme@XtraFlyApparel.com and you will be automatically removed in 24-48hrs.

    • WHY ISN’T MY PROMO CODE WORKING?

    • There may be one or more styles in your cart that are excluded from the promotion. Sale, limited editions or new arrivals may be excluded in whole or in part from promotions, including promotional codes provided by XtraFly or its affiliates.

    • DO YOU OFFER GIFT CARDS?

    • Yes we do offer gift cards for $25, $50, $75, or $100 Value. click here to view our limited time gift card discount offer.

    GENERAL QUESTIONS

    • IF AN ITEM IS SOLD OUT, WILL YOU GET ANY MORE IN STOCK?

    • YES. We are continuously working to restock most of our best selling and popular items on a weekly basis. Unless the items are marked for sale, limited edition, exclusive or secret sale, we may not restock it.

    • DO YOU DO WHOLESALE?

    • Absolutely. Shoot us an email by completing our contact form. Please include your store name, address, website and contact information.

    • DO YOU DO CUSTOM ORDERS?

    • YES! And we don't have minimum orders. Shoot us an email by completing our contact form. Please include quantity, models, colors, sizes, and design in mind, and we will get back to you with samples and a quote.